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Return and Refund Policy

At Maeve Galway, we do everything possible to ensure the satisfaction of our customers. However, there may be occasions when you wish to return a product. This Return Policy clearly explains the applicable conditions and procedure.

1. Return Conditions

Returns are accepted only if all of the following conditions are met:

  • An item may only be returned after it has been physically received by the customer.
  • Return costs are entirely the responsibility of the customer, including international shipping costs and any applicable customs fees.
  • Items must be returned unused, unwashed, undamaged, and in their original condition, with all original tags and packaging still attached.
  • Trying on the item is permitted, but extended wear or use of the product is not permitted.
  • Returns resulting from intentionally ordering multiple sizes or variants with the purpose of returning some of them are not accepted.

Any item that does not meet these conditions may be refused and returned to the customer at their expense.

2. Return Procedure

To make a return, please follow these steps:

  1. Step — Send a return request by email to hello@maevegalwayboutique.com within 14 days of receiving your order.
  2. Once your request has been approved, we will provide you with the return address of our supplier, located in China.
  3. Return the item to this address entirely at your own expense, including shipping costs, customs fees, and any applicable taxes.
  4. We strongly recommend using a shipping method with a tracking number (track & trace).

Maeve Galway cannot be held responsible for lost or delayed returns without proof of delivery.

3. Refunds

  • If the return is approved, the purchase price of the product will be refunded within 30 days.
  • The refund will be made using the payment method originally used.
  • The original shipping costs and return shipping costs are non-refundable.

4. Responsibility and Delivery

  • Maeve Galway is not responsible for lost parcels when tracking indicates that the order was delivered to the address provided by the customer.
  • If an incorrect address was provided when placing the order, responsibility lies entirely with the customer.
  • Any error in the delivery information must be reported within 24 hours of placing the order.

5. Contact

For any questions regarding returns or this Return Policy, you can contact us at:

Email: hello@maevegalwayboutique.com